At Bobolive, protecting your personal data is a fundamental part of how we operate. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have as a registered player on our Malaysian online gaming platform.
Your Privacy, Summarised
These cards highlight our core privacy commitments. They are a summary only — the full legal text below governs how Bobolive handles your personal data.
Bobolive collects only the personal data strictly necessary for account operation, payment processing, KYC compliance, and platform security. We do not collect data for purposes beyond those stated in this policy.
Bobolive does not sell, rent, or transfer your personal data to unaffiliated third parties for marketing, advertising, or any other commercial purpose. Your information stays within the Bobolive ecosystem.
All personal and financial data transmitted between your device and Bobolive's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major Malaysian banks including Maybank and CIMB.
You have the right to access, correct, and request deletion of your personal data. You can also object to certain processing activities. Bobolive responds to all data rights requests within a reasonable timeframe.
Bobolive uses cookies and similar tracking technologies to maintain session security, analyse platform usage, and improve user experience. You have control over non-essential cookies through your browser settings.
We do not store your data indefinitely. Retention periods are set based on the purpose of collection and applicable regulatory requirements — typically five to seven years for financial and KYC records, in line with international AML standards.
Our Commitment: Bobolive is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. This Privacy Policy applies to all personal data collected through the Bobolive platform at https://bobolive.cam/ and any associated mobile interfaces. By registering an account or using any Bobolive service, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy ("Policy") describes how Bobolive ("the Platform", "we", "us", "our") collects, processes, stores, uses, and protects the personal data of individuals ("Player", "User", "You") who register, access, or interact with the Bobolive online gaming platform.
Bobolive is an internationally licensed online gaming platform primarily serving Malaysian players. Our platform supports MYR-denominated accounts and integrates with major Malaysian payment systems including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank. The nature of our business requires us to collect certain personal and financial information in order to operate legally and securely.
This Policy should be read together with our Terms and Conditions, which govern your overall relationship with the Platform. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
The effective date of this Policy is 1 January 2026. We will notify registered Players of material changes to this Policy via their registered email address or through an in-platform notification.
For the purposes of this Privacy Policy, the following definitions apply:
Bobolive collects personal data through the following means: directly from you at the point of registration or account use, automatically through your interaction with the Platform, and from third-party verification and payment service providers.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Name, date of birth, MyKad number | KYC, age verification, account management |
| Contact Data | Email, phone, home address | Account communications, support |
| Financial Data | Bank account reference, eWallet ID | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser | Security, fraud detection, platform performance |
| Behavioural Data | Games played, session patterns, bet history | Responsible gaming monitoring, personalisation |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution |
Bobolive processes your personal data for the following purposes, each of which has a defined legal basis set out in Section 5:
Bobolive processes personal data on the following legal bases:
Bobolive does not sell, trade, or rent your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of recipients, only to the extent necessary for the stated purpose:
Where Bobolive engages third-party Data Processors, we require them to operate under a written data processing agreement that mandates compliance with applicable data protection standards, restricts processing to the purposes stated in this Policy, and requires appropriate technical and organisational security measures.
Bobolive operates as an internationally licensed platform. Your personal data may be transferred to, stored, or processed in jurisdictions outside of Malaysia — including the jurisdiction in which Bobolive's gaming licence is issued and the locations of our cloud infrastructure and service providers.
Where personal data is transferred outside of Malaysia, Bobolive takes reasonable steps to ensure that an adequate level of data protection is maintained, including through contractual safeguards with receiving parties. By registering an account with Bobolive, you acknowledge and consent to such international transfers as described in this Policy.
Bobolive retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law or our licensing obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
Bobolive implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
No system is completely immune to security risks. Bobolive cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Bobolive will notify affected Players through their registered email address within a reasonable timeframe and take all appropriate remedial action.
Subject to applicable law and the limitations described in this Policy, you have the following rights in relation to your personal data held by Bobolive:
To exercise any of these rights, please contact the Bobolive support team via live chat or email. Bobolive will respond to all valid rights requests within thirty (30) calendar days. Where a request is complex or numerous, this period may be extended by a further two (2) months, and you will be informed of this extension within the initial thirty-day period.
Bobolive enforces a strict minimum age policy of 21 years of age for all registered Players. The Platform is not directed at individuals under 21, and Bobolive does not knowingly collect personal data from anyone below this age threshold.
Where Bobolive discovers or reasonably suspects that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, all associated personal data will be deleted (except where retention is required for regulatory purposes), and any pending transactions will be cancelled. Bobolive cooperates fully with regulatory authorities and law enforcement agencies in matters concerning underage access.
Parents or guardians who believe that their child may have registered on the Platform should contact Bobolive support immediately. We will investigate and take appropriate action without delay.
The Bobolive Platform may contain references to, or integrate with, third-party services such as game providers, payment gateways, and analytics tools. Each of these third-party services operates under its own privacy policy and data handling practices, which are independent of Bobolive's Privacy Policy.
Bobolive is not responsible for the privacy practices of third-party services accessed through the Platform. Players are encouraged to review the privacy policies of any third-party service providers whose services they use in connection with their Bobolive account — particularly payment processors such as FPX, DuitNow, and Malaysian eWallet providers (Touch 'n Go eWallet, Boost, GrabPay).
Where Bobolive engages third-party game providers to power Platform content, those providers may process limited technical data (e.g., session tokens, game round identifiers) necessary to operate the games. Such processing is governed by contractual data processing agreements with Bobolive and does not permit the third-party provider to use that data for their own purposes.
Bobolive reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing activities, or our Platform's technical architecture. The current version of the Privacy Policy will always be available at https://bobolive.cam/privacy-policy with the effective date clearly stated.
Where amendments are material — meaning they significantly change how we collect, use, or share your personal data — Bobolive will notify registered Players via their registered email address or through a prominent in-platform notification at least fourteen (14) days before the changes take effect.
Continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you must discontinue use of the Platform and request account closure as described in our Terms and Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or Bobolive's handling of your personal data, please contact our data protection team through the following channels:
Formal data subject access requests, erasure requests, and objection notices should be submitted in writing (via email) and will be processed in accordance with the timelines set out in Section 11 of this Policy.
For concerns relating to responsible gaming data — including self-exclusion records, deposit limit settings, or gaming behaviour monitoring — please visit our dedicated Responsible Gambling page or contact our responsible gaming team directly through the Platform's live chat service.
Our support team is available 24/7 to address any data privacy questions or to assist you in exercising your data rights. You can also review our full Terms and Conditions or visit our FAQ page for more information about how Bobolive operates.